Mid America Harley-Davidson
5704 Freedom Dr.
Columbia, MO 65202
- Sales: (888) 461-2313
- Service: (888) 461-2535
- Parts: (888) 461-2510
Employment Opportunities
Job Openings
Parts Associate
Previous experience working in a customer-facing retail environment as would be acquired over a minimum of 2 years.
General knowledge of computer operations and experience working with a retail point of sale (POS and inventory control system.)
Familiarity with inventory management, replenishment and merchandising.
Possess sales skills that will contribute to achieving The Shop sales goals.
Outstanding customer service skills with the ability to understand and resolve customer questions or issues.
Strong attention to detail with ability to handle cash accurately in a fast-paced environment.
Ability to manage multiple duties simultaneously and work calmly in a dynamic environment.
Must be willing to learn and perform all aspects of day-to-day operations job responsibilities/duties within The Shop environment.
Demonstrated ability to work in a team environment, while also providing exemplary one-on-one assistance to customers.
Flexibility in schedule is required including weekends, holidays and evenings as required by the business.
Harley-Davidson Motorcycle Sales Associate
Sales Department Operations
- Attain new and used sales quotas as agreed upon with the sales manager
- Use floor time effectively to meet customer needs and solicit sales of all products
- Present the features of all products to customers along with their benefits
- Show each customer advantages of products over competing brands
- Maintain up to date CRM using the Connect tool.
- Follow procedures to ensure timely and proper completion of all paperwork
- Introduce new customers to the service, parts, general merchandise and F&I departments
Customer Service
- Follow in house sales process
- Greet customers immediately in a courteous and friendly manner
- Handle telephone transactions quickly and courteously
- Ensure customers are properly qualified for needs and wants
- Practice features/benefits selling methodology
- Use common and consistent word tracks for vehicle sales, trade-ins and purchases
- Conduct road test and pre-delivery inspection prior to delivering bike to customer
- Attend training sessions to keep current with sales techniques and sales department issues.
- Ensure the proper delivery to customer by utilizing the Customer Tour
- Contact customers using mailing lists, data files and personal follow-up
- Handle customer complaints reasonably, showing empathy and a positive attitude
- Demonstrate our commitment to the community and customers
Commitments
- Treat all employees and customers fairly, courteously, and with dignity
- Model superior customer service behavior for all sales personnel by maintaining positive relationships
- Remain current with all sales department training
- Be prompt and available for flexible scheduling
- Be honest and fair in all business dealings
- Meet or exceed sales quotas on a regular basis
- Continually learn more about the products and services you sell
- Stay current on motorcycle trends and selling features
- Must be on time and willing to work until the "last deal is done"
Qualifications & Job Requirements
- Proven track record in a selling environment
- Must have the ability to get along with a broad customer base
- High energy level
- Excellence communication skills and demonstrated "closing skills"
- Must be able to work effectively with all areas of the dealership
- Must be extremely competitive
.
To apply, please email current resume and cover letter to stuchschmidt@midamericahd.com